re-Orders / Orders Not Yet Processed
You may cancel your order for any reason prior to processing and receive a full refund (a credit will automatically be applied to your credit card or original method of payment).
If you wish to cancel your order, please send an email to mail@ventum.jp and provide the following information:
Once we ship your order, you may no longer cancel the order; you must then wait until you receive your order, and which point you may request a return.
For Orders Shipped and Received
Returns within 30 Days
You may return your item for a full refund, including the original shipping costs, within 30 days of receipt of your order. To be eligible for a return, your item must be unused and in the same condition that you received it. Any item not in its original condition, that is damaged or missing parts for reasons not due to our error will be issued a partial refund, or denied return and re-shipped to you at Ventum’s discretion.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
To return your product, please send an email to mail@ventum.jp and provide the following information:
Once we have acknowledged you return request, you should then carefully repackage and send your product to:
Khlong-Phra-Udom
Lat-Lum-Kaeo District
You will be responsible for paying for your own shipping costs for returning your item.
We strongly suggest that you consider using a trackable shipping service and purchasing shipping insurance, because you are responsible for any loss or damage that occurs during the return shipping process.
Returns after 30 Days
Ventum does not accept returns after 30 days from the date the item was received. If you received your order more than 30 days ago, and would like further assistance, please send an email to mail@ventum.jp and provide the following information: